FAQ

Royalty free music is the most affordable and easiest method of using professional broadcast quality music in your project or production. You pay for a lifetime license to use the music freely with few conditions. See our Royalty Free Music License for more information.

Royalty free music uses include background music for YouTube videos, film productions and television commercials, Video and DVD productions, web sites, video games, Flash animation, Powerpoint presentations, music on-hold systems and many other multimedia applications.

Click the play icon next to each product and your selection will play in our music player located at the top of the screen. You will need the latest Adobe Flash plugin to see this and hear the audio. The Flash plugin is installed as standard on most browsers and should update automatically. If you still can't hear our previews, Check your sound card levels and speaker connections, make sure you have the most current driver for your sound card and the most current version of your operating system and browser.

PLEASE NOTE: The previews on our site are compressed stereo mp3. Although the quality is great for previewing on the internet, the broadcast quality 44.1khz stereo wav and 320kbps mp3 files you will receive after purchase are far superior.

Making a purchase could not be easier. Just click the price button next to the play icon and your selection will automatically be placed in the cart. To see the cart total, look to the top right hand corner of the page for your cart total. Click the cart icon for options to view your cart and checkout.

We accept payment from all major credit cards and PayPal. Our websites are regularly scanned for their compliance with the PCI DSS - Payment Card Industry Data Security Standards. All data is transmitted via Secure Socket Layer (SSL) technology and then encrypted securely into our payment gateway. When registering and making payment, it is important to provide accurate information as failed transactions often occur when there is a typing error or incorrect address information provided. This can often lead to delays in processing an order.

PLEASE NOTE: RoyaltyFreeMusic.co.uk is a part of Multimediasound.co.uk. All purchases made on this web site will appear as MULTIMEDIASOUND or MMSOUND on your credit card statement or Paypal account.

Our License Comparison will show your usage rights and limitations.

Add your selection to the cart and view your cart. Here you will see an 'Edit Options' button where you can change from Standard License to Premium License.

If you have previously purchased our music and your project or production has exceeded the limitations of our standard license then you will need to upgrade to our Premium License. All you have to do is add the same product to the cart, view cart and use the 'Edit Options' button to select 'Upgrade to Premium License'. This will only charge you the difference and will not charge you for the music again. You will now receive our Premium license for your original purchase.

We implement a variety of security measures to maintain the safety of your personal information when you register as a customer, place an order, download your files and access your personal information. We have a secure server so all supplied sensitive and personal information is transmitted via GeoTrust SSL Certificate and then encrypted securely into our payment gateway using 256-bit encryption.

Yes a privacy policy, delivery policy and refund policy can be found in our help section.

Yes, PayPal gives you the option to pay with e-Cheque. For those customers wishing to pay using e-Cheque, it is important to note this will result in your download keys being delayed whilst your payment clears. Depending on your local currency, this can take anything from 3 to 10 days.

When you have successfully completed payment, a confirmation e-mail and download link will be sent the e-mail address when registering. It is very important to use a valid e-mail address to ensure that you receive your download link. The download key is a unique encrypted URL to your chosen files and for security reasons will expire 48 hours after purchase. If you have trouble downloading or for any reason can not get your file within the 48 hour time period, please contact us to refresh your download keys.

When you click your download link you will be directed to your personal download page. All audio files are contained within a .zip package along with composer info. Our music files are available as broadcast quality 16bit 44.1khz wav and 320kbps mp3 files.

IMPORTANT: Please ensure that you download and backup the License Agreement, sound files and purchase receipt as proof of license.

Once you have completed the order process, your download keys will be sent with your receipt to the email address you entered during registration. You should receive your download keys immediately. If you do not receive your download keys please check the following before contacting us.

1. Allow a few more minutes to receive your download links then recheck your email.
2. Check that your email address was correctly spelled. If you do find you have an error in your e-mail address please contact us immediately and we will send your download links as soon as possible.
3. E-mail programs have spam filters that may automatically block our download keys and treat them as malicious unwanted spam. Please check your spam filter, unblock us and add us to your Safe Senders List.

A music cue sheet contains details of all audio that has been used in a production or broadcast. The cue sheet contains the title, composer, publisher and the duration of every item of audio contained within the production. Multiple uses of the same audio must be detailed separately. A music cue sheet may only need to be completed if your production is broadcast or publicly performed (radio, film, television, cable).

The completed cue sheet is sent to your local performing rights organization (ASCAP, BMI, PRS... ) who collect public performance revenue from radio and TV stations, networks, movie theatres, and various other sources under international and national copyright protection laws. A portion of these collected royalties is divided among the composers and publishers who create and distribute the stock music you use in your productions. In order for the composers and publishers to receive this funding, the usage of their music is recorded on a cue sheet and submitted to the performing rights society. There are no additional fees associated with your submission of cue sheets.

You can use our online cue sheet or use your own method if you are familiar with this process.

• Example Cue Sheet (HTML)
• Download blank cue sheet (Microsoft Word .doc)

We will only release download keys if full proof of purchase can be provided. If you are unfortunate enough to lose a hard drive containing your purchased music files, we will be more than happy to help you out but we do strongly suggest that you backup your files in more than one place.

You may need CCITT A-Law or CCITT µ-Law compression format for your on-hold telephone system. The sound files are compressed with a 8-KHz sample rate and 8-bit resolution Mono. The µ-Law compression format is used in the United States, and A-Law compression format is used internationally. We can convert any of our music to these formats for an extra fee of $20 per track.

Our Standard License allows only for non profit productions, student films and film festivals. You will need our Premium license to Broadcast on commercial cable and satellite, TV and radio advertisements and motion picture productions.